{"id":18960,"date":"2025-06-26T20:41:44","date_gmt":"2025-06-26T17:41:44","guid":{"rendered":"https:\/\/www.niliehospitality.com\/?page_id=18960"},"modified":"2025-11-14T18:43:13","modified_gmt":"2025-11-14T16:43:13","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.niliehospitality.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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  1. What are the check-in and check-out times?<\/strong>
    Check-in: From 15:00
    Check-out: By 11:00<\/li>
  2. Is there a reception area?<\/strong>
    Some properties, such as Philus, Big Apple, Pantheon, Esther Suites, and V1 Boutique, have a reception.<\/li>
  3. Will someone be present at check-in?<\/strong>
    If the property has a reception, a team member will be available to assist you.<\/li>
  4. Is there luggage storage?<\/strong>
    There is no dedicated storage area, but we can find a solution upon request.<\/li>
  5. Is there parking available?<\/strong>
    We do not have private parking, but the properties are close to free or private parking areas (e.g., on-street parking).<\/li>
  6. How often is cleaning provided for stays longer than 2 nights?<\/strong>
    A refresh cleaning is available on the 4th day, only upon request the day before.<\/li>
  7. Can I leave the keys in the key box during my stay?<\/strong>
    Ideally, you should keep the keys with you, unless otherwise arranged.<\/li>
  8. Where should I leave the keys at check-out?<\/strong>
    Follow the instructions provided in your check-in email, as they vary by property.<\/li>
  9. Are pets allowed?<\/strong>
    Unfortunately, pets are not allowed in our properties.<\/li>
  10. Is there a WhatsApp contact number?<\/strong>
    Yes, you can reach us at +30 698 777 7116.<\/li>
  11. Do you provide a baby crib (travel cot)?<\/strong>
    Yes, upon request, subject to availability and with an extra charge. Please contact us.<\/li>
  12. Is there emergency support after 22:00?<\/strong>
    Yes, there is an emergency contact phone number available after 22:00.<\/li>
  13. What are the accepted payment methods?<\/strong>
    Cash, POS (card payment), bank transfer, and payment link.<\/li>
  14. Do you accept the \u201cTourism for All\u201d or social tourism cards?<\/strong>
    Yes, we accept the \u201cTourism for All\u201d digital card.<\/li>
  15. Can I get an invoice?<\/strong>
    Yes, we provide receipts or invoices upon request.<\/li>
  16. Can I check in early or check out late?<\/strong>
    Depending on availability. Please contact us in advance.<\/li>
  17. When will I receive the check-in instructions?<\/strong>
    Instructions are sent at 15:00 on the day of your arrival.<\/li>
  18. Is there an elevator in the building?<\/strong>
    Most of our properties have an elevator. Please check each property’s amenities.<\/li>
  19. On which floor is the apartment located?<\/strong>
    It depends on the specific apartment. Let us know if you have a preference.<\/li>
  20. Does the apartment have a balcony?<\/strong>
    Many apartments do. Let us know if this is important to you.<\/li>
  21. What kind of view does the apartment have?<\/strong>
    Views vary (street or sea). Let us know your preference.<\/li>
  22. When will I receive my receipt or invoice?<\/strong>
    Sent via email after check-out. If your stay ends on a weekend, you will receive it by Monday afternoon at the latest.<\/li>
  23. What is the charge for an extra person?<\/strong>
    \u20ac20 per night for each additional adult.<\/li>
  24. Do all apartments have a fridge?<\/strong>
    Yes, all apartments are equipped with a fridge.<\/li>
  25. Is there a safe in the apartment?<\/strong>
    Safes are available in select properties. Please ask us for more information.<\/li>
  26. Is there air conditioning?<\/strong>
    Yes, all apartments have air conditioning. Larger ones may have two units.<\/li>
  27. Are parties or gatherings allowed?<\/strong>
    No, parties and gatherings are strictly prohibited and may result in a fine.<\/li>
  28. Do you offer discounts for stays longer than a month?<\/strong>
    Yes, some apartments offer special monthly rates with all utilities included. Contact us with your request.<\/li>
  29. Are linens, shampoo, hair dryer, and iron provided?<\/strong>
    Linens, towels, and shampoo are provided. Hair dryers are available in some units, and irons upon request.<\/li>
  30. Can we have two sets of keys?<\/strong>
    Only one set of keys is provided per apartment.<\/li>
  31. Are cooking utensils available?<\/strong>
    Specific kitchen utensils are available upon request.<\/li>
  32. Can I request an early check-in?<\/strong>
    Yes, subject to availability.<\/li>
  33. Is smoking allowed?<\/strong>
    Smoking is strictly prohibited in all properties.<\/li>
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    What are the check-in and check-out times?Check-in: From 15:00Check-out: By 11:00 Is there a reception area?Some properties, such as Philus, Big Apple, Pantheon, Esther Suites, and V1 Boutique, have a reception. Will someone be present at check-in?If the property has a reception, a team member will be available to assist you. Is there luggage storage?There…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18960","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/pages\/18960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/comments?post=18960"}],"version-history":[{"count":10,"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/pages\/18960\/revisions"}],"predecessor-version":[{"id":19042,"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/pages\/18960\/revisions\/19042"}],"wp:attachment":[{"href":"https:\/\/www.niliehospitality.com\/en\/wp-json\/wp\/v2\/media?parent=18960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}